Massachusetts Association of
Resident Service Coordinators, Inc.
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and Upcoming Marsch Regional Training Information:

In order to stay on our mailing list it's time to pay 2014 dues!

Watch for our exciting training news in the coming months!

Community Gardening
MARSCH invites you to attend this presentation
as part of the MARSCH 2014 Workshop Series.

>> View the registration form here <<

Regional Meetings

Central MA

When: June 19th, 2014 at 9:00 - 11:00 am
Where: Lincoln Village Apartments, 37 Pleasant Valley Dr. Worcester, MA 01605
Who: Sean Kinsella, Statewide Director of MAB Community Services
Joan Goodlight, Massachusetts Commission for the Blind

Please contact
Lucy Kontos
Resident Services Coordinator
Colony Retirement Homes
101 Chadwick Street
Worcester, MA 01605
phone 508-755-0444
email lucykrsc (at) yahoo.com

Metro Boston

When: April 11, 2014 (12:00-2:00)
Where: Elder Service Plan of HHSI ,
1135 Morton St. Mattapan, Ma 02126
Topic: HELP !!! 10% of the residents take up 90% of my time!
Come & Learn more about community programs that may help.

More Info: call Lisa at 617-533-2496
Lunch and Parking included
RSVP to Jayme Bonds
Email: jbonds(at)winnco.com
T (617) 497-1128

North Shore

Contact Claudia for more information

South Shore

Tuesday, April 8, 2014
9:00 to 1:00

Topic: Workplace Violence Prevention & De-escalating of Aggressive Behavior
The Woodlands
165 County Road (Route 106), Plympton, MA
You must register on the MassHousing.com website for TAP Management Trainings
Questions? Contact Janine Eaton at jeaton(at)hallkeen.com

View the full description (PDF) >>

Western MA

Berkshire Region

TBA June or July
Contact Mike for more information
T (413)- 445-5388

Hampshire Region

Wednesday, April 9th 2014
Topic: Patricia Martin will be presenting a program on “Gently Flowing Yoga”
Baystate Place
414 Chestnut Street
Springfield, MA 01104
Please RSVP to Patt Caron Regional Co Rep at pcaron(at)hallkeen.com

You Still Have Time to Join TAP!
If your housing development is not yet a 2014 TAP member, you can still make joining worthwhile. For more information on TAP membership, call Kay Olm Thomas at 617.854.1078 or visit www.masshousing.com/TAP

Ma Housing Training Information

Dear Colleagues,

MassHousing offers an excellent selection of half- and full-day TAP Management Training Courses tailored to a variety of housing and service professionals. (TAP, MassHousing's Tenant Assistance Program, supports management and residents in rental housing) Please share this information with others in your network. If you would post these TAP trainings on your website or in your newsletter, we'd greatly appreciate it. Course descriptions and registration information can be found in the attached files and also on our website at www.masshousing.com/TAPtraining.

Kay Olm Thomas
Community Services Analyst
One Beacon Street
Boston, MA 02108
TEL: 617-854-1078
FAX: 617-722-0612

TAP trainings are open to everyone with registration and payment of a modest fee. Special rates are offered to staff of housing authorities, and staff of TAP member sites have unlimited access to trainings without paying registration fees.

If your site is a TAP member, we can explore with you the possibility of scheduling a “closed” training at your site for a minimum of 15 attendees. You can discuss this with Carol St. Cyr at 617.854.1090. Also, your suggestions on topics, course content and diversity of TAP trainers are welcome, so please contact me at 617.854.1084 or lmcmahan@masshousing.com.


Linda McMahan
Community Services Specialist

It's time to register
for MassHousing's TAP Management Training Courses at www.masshousing.com/TAPtraining

MassHousing is the state’s affordable housing bank - lending money at rates below the conventional market to support affordable rental and home ownership opportunities for low- and moderate- income residents of Massachusetts. MassHousing partners with an extensive network of approved lenders to deliver home mortgage programs to first-time homebuyers, while relying on private non-profit and for-profit developers and management companies to build and operate rental housing. Dedicated to creating and preserving affordable housing, MassHousing supports residents and business partners with its Community Services Programs. For more information, visit www.masshousing.com.


This brochure is also available in alternate formats such as large print or audiocassette. Such formats can be provided if necessary upon sufficient notice by contacting MassHousing’s Community Services Department at 617.854.1090 or TDD 617.854.1025, or cstcyr@masshousing.com.

Policy of Nondiscrimination - MassHousing does not discriminate on the basis of race, color, religion, sex, national origin, ancestry, sexual orientation, age, familial status, children, marital status, veteran status or membership in the armed services, the receiving of public assistance, or physical or mental disability in the access or admission to its programs or employment, or in its programs' activities, functions or services. The following persons are responsible for coordinating compliance with applicable nondiscrimination requirements:

Bernard Brown, Manager of Compliance and Diversity
Patricia Morris, 504/ADA Coordinator
Deb Sullivan, Manager of Human Resources and 504/ADA Employment Coordinator
Laurie Wallach, General Counsel



Doc type: Word | PDF

Masshousing's Management Training
PDF Download

MARSCH Annual Management Flyer
PDF Download

MassHouisng RSC manual
PDF Download

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General Training Information

To register for TAP courses, please complete the attached form and submit by mail or fax or register online at www.masshousing.com/TAPtraining

Questions about registration?
Contact Janeen Harris at 617.854.1069 or
jharris @ masshousing.com

Directions and parking information are available at www.masshousing.com/TAPtraining.

Training Day
• Registration and continental breakfast begin at 8:45am. All courses begin at 9am.
• Lunch is provided at Full Day trainings.

No-Show Policy New
Please note that due to a rising number of no-shows, we will be instituting a new policy. If you register for a course and cannot attend and do not send a substitute, you will be billed for the full course amount. This includes TAP members as well.

Cancellation Policy
• There are no refunds for cancellations unless MassHousing cancels.
• In case of inclement weather, call 617.854.1069 after 6:00am on training day for cancellation information.

For individual accessibility needs on training day, contact Carol St. Cyr (no later than a week prior to training) at 617.854.1090, TDD: 617.854.1025, or email cstcyr @ masshousing.com. If you are deaf or hard of hearing, contact Deb White at TTY: 617.854.1025.

To stay informed of upcoming TAP news and events, go to
and click on the ‘TAP Email List’ link.

MassHousing makes the updated Massachusetts Resident Service Coordinator's Handbook available to everyone at www.masshousing.com/TAP where referenced resources can be immediately and directly accessed on the Internet. This handbook is intended for Resident Service Coordinators working in both elderly and family housing. Property Managers and Assistant Property Managers will also find it useful.

Download the Handbook:

- Microsoft Word format (editable)
- PDF Format

© 2009 MARSCH Inc.