Massachusetts Association of
Resident Service Coordinators, Inc.
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Events and Upcoming Marsch Regional Training Information:

In order to stay on our mailing list it's time to pay 2017 dues

Regional Meetings
Updated 7-24-17

Central MA


Date & Time: Thursday August 17th at 9:00 am
Location: Village at Ascension Heights, 42 Vernon St. Worcester, MA
Topics: Home delivered healthcare products Managing work related loss and grief
Speakers: Heather Bren, CHARM Medical Supply Carol Recchion M.Div, Brookhaven Hospice
RSVP to: Lucy Kontos at lucykrsc@yahoo.com

Additional meeting dates for 2017 are 10/19, and 12/7. Time, Topics and Locations to be announced. Please contact Lucy Kontos lucykrsc@yahoo.com 508-755-0444 or Sandy Dionis kdionis66@gmail.com 508-791-6727

Metro Boston


North Shore Merrimack Valley Region:

Meetings will be held on the 3rd Thursday every other month.
Starting on 7/20, 9/ 21 & 11/16
Time, Topics and Locations to be announced.

Please check with Kristen Spence or Claudia Owami for specific details.
kspence@atlantictambone.com 781-438-9111
claudiao@hallkeen.com 781-662-0223

Date: 7/20/17
Time: 10am-12pm
Location: Mountain View Terrace Apartments 200 Mountain View Dr. Stoneham, MA
Topic: Emergency Preparedness for Residents with Disabilities and Networking
RSVP by: 7/17
Kspence@atlantictambone.com or cowumi@hallkeen.com

Date: 9/21/17
Time: 10am-12noon
Location: Cefalo Memorial Complex 245 West Wyoming Ave. Melrose, MA.
Topic: Healthcare and Housing
RSVP by: 9/18:
Kspence@atlantictambone.com or cowumi@hallkeen.com

South East

Wednesday, June 21, 2017
10:00a.m. Breakfast Meeting
The Pines, Community Building, 469 Pine Grove Drive, Brockton, MA
Guest Speaker: Hidden ...In Plain Site
The COPE Center
Finding Serenity
RSVP: Janine Eaton, 781-936-8733 x306

Western MA

Berkshire Region

Hampshire Region
and Franklin Region

Thursday, July 13th 2017
12:30-3:30pm Lunch
McKinley House
38 Asinof Street
Chicopee, MA 01013

Guest Speakers: Sandy Ward from the Consumer Alliance of W. MA
“ What to know… before you go. Choices in Final Arrangements: Tips from a Lively Librarian” Cash McConnell Asst. Director of Assistive Technology Regional Center United Cerebral Palsy of Berkshire County
“ New adaptive technology” for residents with disabilities.

RSVP to Donna by July 10th dcoyle@oconnells.com or 413-540-2741

You Still Have Time to Join TAP!
If your housing development is not yet a 2017 TAP member, you can still make joining worthwhile. For more information on TAP membership, call Kay Olm Thomas at 617.854.1078 or visit www.masshousing.com/TAP

Free Assistive Technology Trainings
Please join us to learn more about how assistive technology can help your consumers.
The Massachusetts Rehabilitation Commission (MRC) with the
Executive Office of Elder Affairs (EOEA) will offer two trainings (see attached) about assistive technology resources across the state to promote the independence of older adults and people with disabilities.
Who should attend:
ADRC Staff- Information & Referral, Options Counsellors, Skills Trainers, Family Caregiver Support staff, and other ADRC staff.
ADRC Community Partners – Adult Family Care, Veterans Service Officers, Supported Living Providers, Housing Authority staff, Council on Aging staff, Home care providers, SHINE staff and others.
Space is limited. First come, first served!!
Please request reasonable accommodations at least two weeks in advance.
Please RSVP to Marylouise.Gamache@state.ma.us

Basic trainings schedule for Spring 2017-

March 23rd
(1 PM to 3 PM) - Elder Services of Merrimack Valley - Lawrence, MA

April 13th (10 AM to 12 Noon) - TriValley Elder Services - Dudley, MA

April 21st (1 PM to 3 PM) - AdLib Center for Independent Living - Pittsfield, MA

April 25th (10 AM to 12 PM) - Independence Associates - East Bridgewater, MA

Advanced Training Spring 2017-Note Eventbrite registration:

June 13th (8:30 am to 4 PM) Fish and Wildlife Building, Westboro, MA. (Lunch will be provided)Please register for the ADVANCED Training with the link below:

Location information:

ALL Trainings will be repeated in the fall of 2017
For additional information please contact, Marylouise.Gamache@state.ma.us.

Please refrain from wearing scents such as perfumes or scented clothing.


Tips and Techniques: Working with Older Adults with Mental Health Challenges in Community Settings

EOEA is partnering with Jewish Family & Children’s Services (JF&CS) to sponsor an all-day training that examines and shares strategies to address difficult behaviors including social bullying among older adults. There is no charge to attend.
Participants will build their skills with tips, techniques and suggested language for a variety of situations. This full-day training will describe bullying among older adults and provide strategies/interventions to create an environment where everyone feels safe and valued, and will reinforce the value of teamwork in strategizing solutions to ease the burdens of older adults.

Marsha Frankel, LICSW, and Robin Krawczyk, LICSW, Jewish Family & Children’s Services

- Registration: 8:30am – 9:00am • Program: 9:00am – 5:00pm
- Lunch will be provided

Dates and Places
• Mansfield Council on Aging, 3/30/2017
• Elder Services of the Worcester Area, 4/3/2017
• Mystic Valley Elder Services, 4/20/2017
• Bedford Council on Aging, 5/1/2017
• Northampton Council on Aging, 5/3/2017
• Mashpee Senior Center, 5/23/2017
• North Shore Elder Services, 6/1/2017
• Elder Services of the Merrimack Valley, 6/5/2017


Questions and Additional Information:


Ma Housing Training Information

Dear Colleagues,

MassHousing offers an excellent selection of half- and full-day TAP Management Training Courses tailored to a variety of housing and service professionals. (TAP, MassHousing's Tenant Assistance Program, supports management and residents in rental housing) Please share this information with others in your network. If you would post these TAP trainings on your website or in your newsletter, we'd greatly appreciate it. Course descriptions and registration information can be found in the attached files and also on our website at www.masshousing.com/TAPtraining.

Kay Olm Thomas
Community Services Analyst

One Beacon Street
Boston, MA 02108
TEL: 617-854-1078
FAX: 617-722-0612

TAP trainings are open to everyone with registration and payment of a modest fee. Special rates are offered to staff of housing authorities, and staff of TAP member sites have unlimited access to trainings without paying registration fees.

If your site is a TAP member, we can explore with you the possibility of scheduling a “closed” training at your site for a minimum of 15 attendees. You can discuss this with Carol St. Cyr at 617.854.1090. Also, your suggestions on topics, course content and diversity of TAP trainers are welcome, so please contact me at 617.854.1084 or lmcmahan@masshousing.com.


Linda McMahan
Community Services Specialist

It's time to register
for MassHousing's TAP Management Training Courses at www.masshousing.com/TAPtraining

MassHousing is the state’s affordable housing bank - lending money at rates below the conventional market to support affordable rental and home ownership opportunities for low- and moderate- income residents of Massachusetts. MassHousing partners with an extensive network of approved lenders to deliver home mortgage programs to first-time homebuyers, while relying on private non-profit and for-profit developers and management companies to build and operate rental housing. Dedicated to creating and preserving affordable housing, MassHousing supports residents and business partners with its Community Services Programs. For more information, visit www.masshousing.com.


This brochure is also available in alternate formats such as large print or audiocassette. Such formats can be provided if necessary upon sufficient notice by contacting MassHousing’s Community Services Department at 617.854.1090 or TDD 617.854.1025, or cstcyr@masshousing.com.

Policy of Nondiscrimination - MassHousing does not discriminate on the basis of race, color, religion, sex, national origin, ancestry, sexual orientation, age, familial status, children, marital status, veteran status or membership in the armed services, the receiving of public assistance, or physical or mental disability in the access or admission to its programs or employment, or in its programs' activities, functions or services. The following persons are responsible for coordinating compliance with applicable nondiscrimination requirements:

Bernard Brown, Manager of Compliance and Diversity
Patricia Morris, 504/ADA Coordinator
Deb Sullivan, Manager of Human Resources and 504/ADA Employment Coordinator
Laurie Wallach, General Counsel



Doc type: Word | PDF

Masshousing's Management Training
PDF Download

MARSCH Annual Management Flyer
PDF Download

MassHouisng RSC manual
PDF Download

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General Training Information

To register for TAP courses, please complete the attached form and submit by mail or fax or register online at www.masshousing.com/TAPtraining

Questions about registration?
Contact Carol St.Cye 617.854.1090 or
@ masshousing.com

Directions and parking information are available at www.masshousing.com/TAPtraining.

Training Day
• Registration and continental breakfast begin at 8:45am. All courses begin at 9am.
• Lunch is provided at Full Day trainings.

No-Show Policy New
Please note that due to a rising number of no-shows, we will be instituting a new policy. If you register for a course and cannot attend and do not send a substitute, you will be billed for the full course amount. This includes TAP members as well.

Cancellation Policy
• There are no refunds for cancellations unless MassHousing cancels.
• In case of inclement weather, call 617.854.1069 after 6:00am on training day for cancellation information.

For individual accessibility needs on training day, contact Carol St. Cyr (no later than a week prior to training) at 617.854.1090, TDD: 617.854.1025, or email cstcyr @ masshousing.com. If you are deaf or hard of hearing, contact Deb White at TTY: 617.854.1025.

To stay informed of upcoming TAP news and events, go to
and click on the ‘TAP Email List’ link.

MassHousing makes the updated Massachusetts Resident Service Coordinator's Handbook available to everyone at www.masshousing.com/TAP where referenced resources can be immediately and directly accessed on the Internet. This handbook is intended for Resident Service Coordinators working in both elderly and family housing. Property Managers and Assistant Property Managers will also find it useful.

Download the Handbook:

- Microsoft Word format (editable)
- PDF Format

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