Massachusetts Association of
Resident Service Coordinators, Inc.
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Events and Upcoming Marsch Regional Training Information:

In order to stay on our mailing list it's time to pay 2018 dues

Regional Meetings

Page updated Sept 21, 2018

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Wednesday, November 14th
College of the Holy Cross

Worcester, MA

“Keeping your Community and Yourself Safe in
these Challenging Times”



Central MA

When: Thursday, October 18 2018 9:00 - 11:00 am

Where: Colony Retirement Homes I&II 485 Grove St. Worcester MA 01605

Topic: Integrated Wellness in Supportive Housing program Speakers: Wellness Directors and Nurses from Colony I&II and Colony IV

RSVP to: Lucy Kontos at lucykrsc@yahoo.com


Future dates:

October 18
December 6

Metro Boston

When: October 19, 2018 Time: 12pm-3pm

Where:  Zoo New England Dorchester Mass 

Who: Keyla Jackson Mass Housing Public Safety Task Forces/Zoo New England will speak about Mass Housing Safety Task Force & parterships

RSVP to Jayme at jbonds@winnco.com 

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When: December 14, 2018 from 12pm-2pm

Where: TBD

Who: Barrett Hoban, Winn Legal Advisor will talk about “Settling things at the table”

RSVP to Jayme at jbonds@winnco.com

North Shore Merrimack Valley Region:

When:  Thursday September 20th 9:30am-11:30am

Where:  Ocean Shores Apartments 50 Lynnway Lynn, MA. 781-598-5564

Who: Marie Crowe CareDimensions Making Decisions When it Matters Most:  Conversations about Health Care Proxy, Five Wishes and More!

RSVP:  kspence@atlantictambone.com or Cowumi@hallkeen.com

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When:  Wednesday November 28th 9:30am-11:30am

Where:  Neptune Towers  130 Neptune Blvd.  #108 Lynn, MA. 01905

Who: Mila Liudmila and Janice Fahey will speak on Mass Elder Identity Theft Coalition and Identity Theft Recovery Plan

RSVP:  kspence@atlantictambone.com or Cowumi@hallkeen.com


Upper South Shore


When: Thursday, September 20, 2018 @10:00 to noon

Who: Joanne Wilmot, Family Self-Sufficieny Coordinator, Housing Solutions for Southeastern MA. and Judy Parks, VP, EMPath Moblity Mentoring Programs and Services

What: Resident Services and How these Services can be used as a Proactive Approach to Economic Mobilty for Low Income Residents

Where: The Pines, Community Room, 469 Pine Grove Drive, Broctkon, MA

RSVP: Janine Eaton  jeaton@hallkeen.com


Lower South Shore

When: Wednesday, September 12th 2018

Where: Temple Landing Apartment
370 Middle St.
New Bedford, MA

Who: A representative from Tenancy Preservation program will speak about what the program has offered and any new changes that have recently happened. 

RSVP to: panderson@nhpfoundation.org


Future Dates: 

January 9th 2019
March 13th 2019
May 22nd 2019

Western MA

Hampshire Hampden, Franklin Groups:

When: Thursday, October 18th 12:30-3:30p

Chapin Center
200 Kendall Street
Springfield, MA 01104

Who:  Debra Mainolfi from Peoples United Bank will talk about her organization Unify Against Bullying and the campaign to help end children and teenage bullying. 

Julie Waniewski from Armbrook Village will speak about Elder bullying – and offer tips and techniques they use to make it stop.

RSVP to: gbrantley@beaconcommunitiesllc.com

Berkshire Group:

When: Tuesday, October 9th 12:30-3:30p

Berkshiretown Apartments 
176 Columbus Street
Pittsfield, MA 01201

Who: Michelle Ellicks

Mass Registry of Motor Vehicles will speak on What Information you need to know about the new identification card - REAL ID card and “What to do about Bad Drivers at your properties!”

RSVP to: Gail Ullman - aberkshiretownrsc@oconnells.com



For meeting information, please contact Donna Coyle at 413-540-2741 or dcoyle@oconnells.com


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You Still Have Time to Join TAP!
If your housing development is not yet a 2018 TAP member, you can still make joining worthwhile. For more information on TAP membership, call Communitry Services Department at 617.854.1078 or visit www.masshousing.com/TAP

Ma Housing Training Information

Mass Housing Logo

MassHousing’s Partner Learning and Training Initiatives (including TAP Management Training and Community Services Conference)

Working as a thought leader to provide high quality learning opportunities focusing on the intersection of affordable housing and social issues for affordable and public housing property management staff and service providers working with residents and applicants.   Trainings directly support MassHousing’s mission of confronting the housing challenges of the Commonwealth to improve the lives of its people.

TAP Management trainings are open to the general public; content is relevant for Resident Services Coordinators, Property Managers, Maintenance Professionals, Service Providers and Advocates.  MassHousing offers over 40 trainings between September and June at a variety of locations across Massachusetts. MassHousing is committed to offering content that meets each of HUD’s required subject areas for HUD RSC Certification at least once per year.   Training registration fees for TAP Members are waived.  To learn more about TAP Management Training, please go to www.masshousing.com/TAPtraining or email tapregistration@masshousing.com.

The annual Community Services Conference provides an additional learning opportunity for people working in the affordable housing industry.  The conference brings together housing professionals and service providers to learn about a particular topic identified as a challenge within affordable housing and the larger community.  Past conference topics include Human Trafficking, Hoarding, Substance Abuse, Mental Health, the Opioid Epidemic, Older Adults in Community, Youth, and others.  Conference registration fees for TAP members are waived. For information and resources from past conferences, please go to www.masshousing.com/conference.

MassHousing Resources

MassHousing maintains and updates the Massachusetts Resident Service Coordinator’s Handbook – a guide to providing resident services.  It is applicable to RSC’s working in both Elderly/Disabled Housing and family housing – property managers may also find it helpful.  The handbook is available to everyone with live links at www.masshousing.com/TAP.  

MassHousing also maintains a variety of fair housing related resources and sample formsincluding a comprehensive handbook on reasonable accommodations “A Handbook on the Legal Obligations and Rights of Public and Assisted Housing Providers Under Federal and State Fair Housing Law for Applicants and Tenants with Disabilities.” You may access these fair housing resources at www.masshousing.com/fairhousing

Finally, MassHousing maintains a statewide directory of hoarding information and resources at www.masshousing.com/hoarding.


MassHousing’s TAP Membership

MassHousing supports Management and Residents in Rental Housing through its Tenant Assistance Program (TAP). Through membership, TAP offers a unique way to stabilize and enrich housing communities, lower operating costs and reduce turnover of staff and residents alike.  Membership benefits include: Management Training registration fee waved for member site staff; Community Services Conference registration fee waved for member site staff; diverse on-site programs and workshops that help residents maintain enjoyable and healthy housing communities through TAP Resident Programs; and, Dispute Resolution Services to manage on-site conflict. To learn more about becoming a TAP Member, please go to www.masshousing.com/TAP.

Updated 6-1-18




Doc type: Word | PDF

Masshousing's Management Training
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MARSCH Annual Management Flyer
PDF Download

MassHouisng RSC manual
PDF Download

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